1. Overview
Derelan LLC ships copyright-free international books to addresses within the United States and select international countries. We partner with reliable carriers to ensure your books arrive safely and on time, with secure packaging designed to protect against bending, tearing, or water damage during transit.
2. U.S. Continental Shipping (Timelines & Costs)
| Shipping Method | Delivery Time | Cost |
|---|---|---|
| Standard Ground Shipping | 3–5 business days | Free for orders over $75; $4.99 for orders under $75 |
| Expedited Shipping | 1–2 business days | $12.99 |
| Priority Shipping | 2–3 business days | $8.99 |
- Processing Time: Orders are packed and dispatched within 1–2 business days of payment confirmation. Processing may be extended during holidays or peak sales periods (e.g., holiday gift seasons).
- Tracking Notifications: A tracking number will be emailed to you once your package ships. You can track your order via our Website’s “Order Tracking” page or the carrier’s portal.
3. International Shipping
- International shipping is available to select countries (e.g., Canada, UK, EU countries). To inquire about shipping to your location, email dawit@derelan.org with your full shipping address and desired books.
- Shipping costs and delivery timelines are calculated based on location, package weight, and carrier rates (typically 7–14 business days for delivery, excluding customs processing).
- International customers are responsible for all customs duties, taxes, and import fees. These charges are not included in product or shipping costs and are collected by the carrier upon delivery. We cannot estimate or cover these fees.
4. Shipping Restrictions
- We do not ship to PO boxes, APO/FPO addresses, or U.S. territories (e.g., Puerto Rico, Guam) without prior written approval.
- For large orders (10+ books) or oversized items (e.g., coffee table books, boxed sets), additional shipping fees may apply. We will contact you to confirm fees before processing your order.
5. Lost, Damaged, or Delayed Packages
- Delayed Packages: If your order does not arrive within the estimated timeline, contact us at dawit@derelan.org with your order number for assistance. Delays may occur due to carrier issues, customs processing (international orders), or inclement weather.
- Lost Packages: If your package is marked “lost” by the carrier (not delivered within 7 days of the estimated date), we will initiate a carrier claim. Approved claims will result in a full refund or replacement of the book(s).
- Damaged Packages: Report damaged books within 48 hours of delivery with photos of the item and packaging. We will arrange a return and issue a full refund or send a replacement at no additional cost (for U.S. orders).
6. Address Changes
- Contact us immediately at dawit@derelan.org to request an address change. Changes are only possible if your order has not yet shipped. Once in transit, we cannot modify the shipping address.
7. Need Help?
For questions about shipping, tracking, or order status, contact us at:
- Email: dawit@derelan.org
- Address: 21175 E HAMPDEN PL, AURORA, CO, 80013